Privacy Policy

Who we are

Next Step Senior Consulting, LLC ("Next Step," "we," "us") provides free guidance to families evaluating senior living options in Central Virginia and The Valley. This policy explains what personal information we collect, how we use and share it, and how we handle text messaging (SMS) communications.

Information we collect

When you contact us — by phone, email, our website, or text — we may collect your name, phone number, email address, and details you share about your senior living search, such as timeline, location, care needs, and budget. If a family member, professional, or community partner refers you to us, we may also receive your contact information from them.

How we use and share it

We use this information to respond to your inquiry, guide your search, and coordinate on your behalf with the senior living communities you're interested in. We share your information only with those communities, or as required by law. We do not sell your personal information, and we do not share it with third parties for their own marketing purposes.

Text messaging (SMS)

If you provide your phone number, we may text you to schedule calls or tours, share updates on your search, or follow up after a conversation. Phone numbers and any information collected for text messaging purposes are never shared or sold to third parties for marketing or promotional purposes, under any circumstance.

Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out of text messages, or HELP for assistance. For questions, see the Contact section below or visit this Privacy Policy at next-step.place/privacy.html.

Your choices

You can opt out of text messages at any time by replying STOP, and you can ask us to delete your information by contacting us below.

Contact

Next Step Senior Consulting, LLC
info@next-step.place
540.318.7000